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Timeless Tiffany Inc |
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Stained Glass Studio And Supply Est. 1978 |
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Help/FAQ/Info |
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Login and Passwords for Onlinestore I can change your login/password to a shorter version than the long one the system generated. Please e-mail me if you want me to change it. If you use the system generated one its best to cut and paste it when prompt and once logged in at the bottom left of the page you will see (my account) link there you can change your information including login and password. |
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Shipping Most orders ship the same day Monday through Friday. Back orders are shipped at our expense. You will be notified of backorders if item will not be shipped in 3 days. |
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Shipping Charges Our system calculates by using UPS charts based on weight and zip code. As accurate as we try to be some orders with small or lite items may calculate to high. If your shipping charges are off by $2.00 we will refund your card. |
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Privacy Statement Your personal details will remain private and confidential. We will never sell, rent, barter or share you personal details in any way with another company. All data collected is for our internal use only. To conduct business, there will be times that we will have to contact you. Our email and or phone call may relate to your orders, customer account, your queries, or to send your order confirmations. We will from time to time send you Timeless Tiffany Inc newsletters that may pertain to new products, special offers, special discounts, price changes, company policy changes or other business news. To unsubscribe just reply to our mailing and change the subject to “Unsubscribe”. |
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Emailing Us We answer all emails! usually within the same day if not sooner. If you send us a email and do not get a response please send another and in the subject make sure it is stained glass related term. Exp. stained glass question, stained glass saw. This helps us spot your email. Below is our direct link.
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Website vs Onlinestore Our web site is www.timelesstiffany.com from there you can link to our onlinestore and all other links. If you want to bookmark us it is best to bookmark www.timelesstiffany.com home page. This way you will see new links, information and changes to our site. |
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customerservice@timelesstiffany.com |
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Purchasing Online for Store Pickup In the check out cart you can scroll down and select “pick up at store” this will zero out any shipping charges. In the note area of the cart you can note the day you will pick up your order. You will receive a email form us letting you know the status of your order. |
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Glass Shipments We ship most glass in 12”x 12” size sheets. Some glass due to sheet size may be cut differently. We will notify you if we can not ship your glass 12”x12”. Due to the nature of glass sheets pieces may not be square and size may vary slightly. We ship a maximum of 16 pieces of 12” x 12” per box. If you order more than 16 pieces 12” x 12” additional UPS fees will apply due to the glass being shipped in 2 boxes. We suggest you order up to 16 pieces in one order then placing a second order for up to 16 more and so on. This will give you the correct UPS shipping cost. |
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Boxing and Handling Fees We do not charge for boxing, packing or handling your order. We have no glass boxing charges. Our check out cart shows your maximum UPS fees before you submit your order. We will refund your card for any overcharge of $2.00 or more above actual cost. |
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Minimum Order We have no minimum order. We do suggest you order enough at one time to make the minimum UPS charge to your area work in your favor. We also suggest when ordering zinc, lead and framing etc. which come in 6ft lengths you order enough to cover the “oversize” UPS shipping fee. We can cut stock lengths in half at no charge when ordering small amounts. |
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Instructions on Registering for Emails and Quarterly Drawings You can sign up anytime while in the onlinestore by clicking the “sign in” link on the left column at the bottom. By signing up you will receive our e-mails and be entered in our quarterly drawings. If you wish to sign up now click link below this will take you directly to our secure signup page. |
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Glass Colors |